Cancellation Policy

Last updated: September 2, 2026

Before Processing

Customers may request cancellation of an order before it has entered processing or fulfillment, subject to operational status.

After Processing

Once an order has been processed, dispatched or handed to a fulfillment partner, cancellation may no longer be possible.

Prepaid Orders

If an eligible prepaid order is successfully cancelled, any approved refund will be processed according to the applicable refund procedure and payment-provider processing timelines.

Cash on Delivery

For COD orders, cancellation requests should be made as early as possible before dispatch.

Cancellation by KothiMart

KothiMart may cancel an order because of stock unavailability, pricing errors, serviceability issues, suspected fraudulent activity or other legitimate operational reasons.