Return & Refund Policy

Last updated: September 2, 2026

Eligibility

Returns or replacements may be available for eligible products that arrive damaged, defective, incorrect or otherwise qualify under the applicable product return conditions.

Reporting an Issue

Customers should contact KothiMart as soon as reasonably possible after delivery when reporting a damaged, defective or incorrect product.

Evidence

For certain issues, photographs, videos, packaging information or other details may be requested to evaluate the claim.

Non-Returnable Products

Certain products may be non-returnable because of hygiene, safety, consumable, personalized or other product-specific considerations. Applicable restrictions may be communicated on the product page.

Refunds

Where a refund is approved, the refund method and processing time may depend on the original payment method and applicable payment-provider processing.